Customer Help

1. Click on “My Account” (top of homepage).
2. Under Register, enter your Email address.
3. Now click on “Register”.
4. Next, we need to create a password for your account. So we will send you an email using our lost password system, to the email address you have just registered.
5. Next, visit your (Outlook, Gmail, Yahoo ect.) Email Inbox.
6. Find the “Auction It All email“
7. Inside your email, Click on the “password reset link“.
8. You will be taken to our “lost password page” where you can set your New password for your account.
9. Enter your “New Password“.
10. Enter “Confirm New Password“
11. Whola, you are now registered and ready to bid!

Please contact us via Whatsapp at +27 72 837 9675 or via email at info@auctionitall.co.za if you run into any problems. We may ask you for your email address and phone number to assist the process. Please keep it ready or supply it with your request.

Easy peasy. If you have forgotten your password and cannot log in, do this:

1. Click on ‘My Account” at the top right-hand side of the page.
2. Click on the ‘Lost your password?’ link below the login form
3. Enter the email address you registered with on Auction It All SA.
4. Click “Reset password”.
5. Next, visit your (Outlook, Gmail, Yahoo ect.) Email Inbox.
6. Find the “Auction It All email“
7. Inside your email, Click on the “password reset link“.
8. You will be taken to our “lost password page” where you can set your New password for your account.
9. Enter your “New Password“.
10. Enter “Confirm New Password“
11. Whola, you are ready to bid or place orders!

Click here on Account Details to start the process.

1. During the checkout process; you will be able to edit all your account details to the latest information.
2. My Account > Adresses tab
   1. click “edit” Billing Adress. And you will be able to edit your phone number there.

1. While browsing Auction It All SA, add the products of your choice to your cart.
2. When you’ve got everything you need, click on ‘View Cart’ at the top of the page or click on the ‘Cart’ link in the menu.
3. On the cart page, you will see a summary of what’s in your shopping cart. Here you can remove products from your cart or change the quantities of the products you want to order.  When you’re ready to pay, click ‘Proceed to Checkout’ below the cart total.
4. Log in to your account . When you’re logged in, continue with the checkout process. 
5. The next step is to complete your address information for delivery. Any prior address information given will be selected by default, so check that the address for this particular delivery is correct. Choose a different address from the drop-down if you have multiple addresses set up on your account. It will be useful to enter an address where you know someone will definitely be available to receive your order on the delivery date.
6. Next, you will see the Shipping options with the delivery cost.
7. Choose a payment method, accept the Terms and Conditions and click ‘Place Order’. 
8. Once the payment has been processed, your order will be placed and you will receive an order confirmation email containing your order details.

Auction It All SA uses the PayFast PayGate which allows customers to pay via Visa and Mastercard credit and cheque cards, Instant EFT, Masterpass, Mobicred, SCode, Zapper, SnapScan and debit cards.

You can also pay via a regular EFT, but this will extend your order processing time as we have to wait for the funds to reflect in our account before proceeding with your order.

We currently do not accept cash on delivery (COD) payments. Your order is delivered by staff and/or a third-party courier. In order to protect them and the integrity of your order, orders need to be paid in full before they are dispatched.

Our site is hosted on a secure dedicated server, with additional antivirus software and a firewall protecting our domain, hindering intruders. Furthermore, we have a Secure Socket Layer (SSL) certificate with 2048bit encryption to encrypt information sent from the server to your computer and vice versa. So… very secure!

You can find and watch any auction you are actively bidding on, under “My Accounts > Auctions tab.”

Items may have “Reserved Prices”, which means the seller has a minimum price at which they want to sell their item. If that “Reserve Price” was not reached during the current auction, the item will be relisted to participate in the next auction cycle.

Congratulations on winning the auction! Just add “your won item” to your cart and finish the checkout process. Once we receive your order and payment, your item will be processed and delivered to your door step via the Courier Guy (T&C’s apply).

You can find your auctions won under “My Accounts > Auctions tab.” Then click “Add to cart” and finish the checkout process.